1、 Hospital review process
As a professional ophthalmic hospital, Nanjing Military General All Femtosecond Hospital attaches great importance to the recheck process of patients. After the operation, the hospital will arrange a series of reexamination items for the patients to ensure the stability of the operation effect and the monitoring of recovery.
First, the patient will be arranged for a preliminary reexamination after the operation. This stage mainly includes eye optometry and fundus examination to monitor the surgical effect and eliminate the possibility of complications.
Next, patients will be arranged to have a series of postoperative reexaminations according to their own conditions. These reexaminations include the measurement of vision, intraocular pressure, corneal curvature and other indicators, as well as the detection of corneal endothelial cell density and corneal thickness. Through these reexamination items, doctors can understand the patients' vision recovery and corneal conditions, and timely find and deal with possible problems.
At the same time, the hospital also provides regular reexamination services for patients. Even if the operation effect is good, the hospital will still recommend the patient to take reexamination at a certain time interval to ensure the long-term stability of the operation effect. These reexaminations can timely detect and prevent potential complications, and ensure the patient's vision continues to be normal.
2、 After sales service guarantee
Nanjing Military General All Femtosecond Hospital also attaches great importance to after-sales service after surgery, providing all-round support for patients.
First, the hospital provides 24-hour emergency consultation and rescue services for patients. In case of emergencies or questions after surgery, patients can communicate with professional doctors by phone or online platform at any time. The hospital will provide corresponding solutions according to the situation to ensure the safety and health of patients.
Secondly, the hospital provides free postoperative reexamination services for patients. Even if the surgery has been completed, patients can still enjoy a certain number of free reexaminations to ensure the stability of the surgical effect and monitoring of recovery. During the reexamination process, if any problems are found, the doctor will timely handle and guide them to ensure the smooth recovery of patients after surgery.
In addition, the hospital also provides regular follow-up services for patients. The recovery after surgery takes some time. The hospital will arrange multiple follow-up visits after surgery to understand the recovery of patients and help solve problems that may be encountered during recovery. Through this kind of considerate service, the hospital can timely understand the postoperative situation of patients and help them recover better.
3、 Professional team support
Nanjing Military General All Femtosecond Hospital has a professional ophthalmic medical team to provide patients with high-quality reexamination and after-sales services.
The medical team of the hospital includes experienced ophthalmologists and nurses, who not only have excellent professional knowledge and clinical skills, but also have affinity and sense of responsibility. During the reexamination and after-sales service, the doctor will patiently listen to the patient's feedback and questions, and provide professional answers and suggestions for the problems.
In addition, the hospital also has a special customer service team responsible for communication and coordination with patients. Patients can contact the customer service team at any time to get timely help and support, whether they are consulting about the details of the operation or asking for reexamination.
With the support of the professional team, the reexamination and after-sales service of Nanjing Military General All Femtosecond Hospital can be more efficient and considerate, providing all-round care and support for patients.
4、 Patient feedback and improvement mechanism
All Femtosecond Hospital of Nanjing Military General Hospital pays attention to the feedback and opinions of patients, and constantly optimizes and improves the process of reexamination and after-sales service.
The hospital has established a perfect patient feedback mechanism, and patients can give feedback and evaluation through the hospital's official website, WeChat official account and other channels. The hospital will timely collect and sort out these feedback opinions, and make adjustments and improvements according to the actual situation.
At the same time, the hospital also regularly organizes patient satisfaction surveys to understand patients' evaluation and suggestions on reexamination and after-sales service. Through the feedback of patients, hospitals can find problems and shortcomings, and make targeted improvements and improvements to provide better medical experience.
Summary
To sum up, the reexamination and after-sales service of the Nanjing Military General All Femtosecond Hospital are quite comprehensive. From hospital review process, after-sales service guarantee, professional team support, to patient feedback and improvement mechanism, the hospital is committed to providing all-round care and guarantee for patients. Patients can learn about the surgical effect and monitor the recovery through professional reexamination projects and all-weather emergency consultation services. At the same time, the hospital's professional team and considerate after-sales service can enable patients to get timely answers and guidance after surgery. The hospital continuously improves the service quality and provides better medical experience for patients through the feedback and improvement mechanism of patients.
