Investigation Report on Patient Satisfaction of Dalian No. 37 Ophthalmic Hospital
In recent years, the number of patients with eye diseases is increasing, especially the elderly. Following this, the quality of service in ophthalmic hospitals has attracted much attention. In this paper, the satisfaction of patients in Dalian No. 37 Ophthalmic Hospital was investigated from four aspects.
1、 Medical technology level
Dalian No. 37 Ophthalmology Hospital has an experienced and skilled medical team. In the survey, patients generally spoke highly of the professional level of doctors. Many patients said that under the guidance of doctors, their eye diseases were effectively treated, and their symptoms were significantly relieved, or even recovered. The hospital uses advanced equipment and technology to provide accurate diagnosis and treatment for patients.
In addition, Dalian No. 37 Ophthalmic Hospital has strong scientific research strength. The hospital has participated in the research of many ophthalmic diseases all the year round and has made certain scientific research achievements. This has provided a solid foundation for the development of the hospital in the field of ophthalmology, and also ensured that the hospital is always at the forefront of the industry.
In general, Dalian No. 37 Ophthalmic Hospital has a high level of medical technology and can meet the treatment needs of patients.
2、 Service attitude and communication ability
Dalian No.37 Ophthalmology Hospital pays attention to the training of hospital staff's service attitude and communication ability. The survey found that the hospital staff were friendly and enthusiastic towards patients, and could actively answer the questions raised by patients. Doctors are patient and meticulous in the process of diagnosis and treatment, and provide comprehensive answers to patients, so that patients feel cared for and respected.
In addition, Dalian No. 37 Ophthalmic Hospital attaches importance to communication between doctors and patients. The hospital has set up a patient consultation hotline and carried out many health lectures to provide patients with the opportunity to understand their doubts. The hospital has also developed a standard process for patient communication to make the information transmission between patients and doctors more smooth.
To sum up, Dalian No.37 Road Eye Hospital can give patients good satisfaction in terms of service attitude and communication ability.
3、 Hospital facilities and environment
The facilities and environment of Dalian No.37 Road Ophthalmic Hospital are clean and comfortable, bringing good medical experience to patients. The internal layout of the hospital is reasonable, the departments are orderly, and there are special waiting areas for patients to wait for treatment. The hospital is also equipped with first-class medical equipment to provide patients with high-quality diagnosis and treatment services.
In addition, the hospital pays attention to the management of environmental sanitation and maintains a clean and tidy medical environment. The walls are covered with beautiful paintings, providing good psychological guidance for patients. The hospital also has a relatively quiet rest area for patients and their families to rest and communicate.
To sum up, the facilities and environmental conditions of Dalian No.37 Road Eye Hospital provide comfortable medical experience for patients.
4、 Price and medical insurance policy
The price of Dalian No. 37 Eye Hospital is relatively reasonable. According to the survey results, most patients believe that the price of hospitals is at the middle level among similar hospitals and acceptable. The hospital also signed contracts with several medical insurance institutions and provided interpretation of medical insurance policies to facilitate patients to understand the reimbursement of related expenses.
In addition, the hospital has carried out a variety of preferential activities, such as medical relief for the elderly, which has provided some help for patients with financial difficulties.
To sum up, Dalian No.37 Road Eye Hospital has a reasonable price and provides a series of medical insurance and preferential policies, which can meet the economic needs of patients.
Summary
Based on the above four aspects of research results, the satisfaction of patients in Dalian No. 37 Eye Hospital is relatively high. The hospital has a high level of medical technology and scientific research strength, the doctor has a friendly attitude and good communication skills, the facilities and environment are clean and comfortable, the price is relatively reasonable and equipped with relevant preferential policies. These comprehensive advantages make patients satisfied with the overall diagnosis and treatment services of the hospital.
