What is the service process of Dalian Aier Eye Hospital WeChat Mall?
Dalian Aier Ophthalmology Hospital WeMall is an online mall that provides glasses for patients, aiming to provide more convenient and efficient services. The service process of the mall will be described in detail from four aspects.
online booking
First, patients need to log in to the official website or WeChat applet of Dalian Aier Eye Hospital WeChat Mall to register as members. After successful registration, the patient can choose the corresponding glasses products according to their own needs, and arrange the arrival time in advance through online reservation service. During the appointment process, the patient needs to fill in the basic personal information, select the matching items and time, and can add notes. After the appointment is successful, the patient will receive a confirmation message or WeChat message.
Patients can also make an appointment by calling the hospital customer service telephone. The customer service staff will patiently answer questions and assist patients to complete the appointment process.
Shop inspection
After arriving at the store, the patient needs to go to the ophthalmic lens matching center of the hospital. The hospital glasses matching center is equipped with advanced glasses matching equipment and a professional team of optometrists to ensure that patients can receive accurate and personalized glasses matching services.
In the glasses matching center, the optician will perform a detailed eye test on the patient, including optometry, corneal measurement, intraocular pressure and other items. Through these tests, optometrists can customize the most suitable vision correction products for patients, and put forward professional suggestions and programs for different needs and eye conditions of patients.
The optician will recommend suitable products to the patients from the glasses, contact lenses and other products provided by the hospital's WeChat Mall according to the patients' needs and personal eye conditions, and carry out trial wear and debugging. If necessary, customized glasses matching service can also be provided according to the symptoms and needs of patients.
Online payment
After confirming the glasses products, patients can choose online payment services. The hospital's WeChat mall supports a variety of payment methods, such as WeChat payment, Alipay, etc. Patients can choose the appropriate payment method according to their own habits and pay according to the order amount. After the payment is completed, the patient will receive the message of successful payment and can save the payment voucher.
Distribution and after-sales
After the payment is completed, the hospital WeChat Mall will arrange a professional distribution team to deliver the glasses to the designated address. Patients can check the delivery progress through WeChat or telephone to ensure that they can receive goods in time.
In case of any quality problem or discomfort during use, the patient can contact the customer service personnel of the hospital's WeChat Mall at any time to provide relevant order information and problem description and obtain after-sales service. The hospital WeChat Mall will actively deal with and solve the problems of patients, and provide quality assurance and after-sales service for related products.
In a word, the service process of Dalian Aier Eye Hospital WeMall is simple and clear. From online booking, in store testing, online payment, to distribution and after-sales, each link has been carefully arranged and professionally handled, aiming to provide patients with high-quality and convenient glasses matching services.
The above is the service process of Dalian Aier Eye Hospital WeMall. Through this project, the hospital provides patients with a more flexible and convenient way to buy mirrors, and effectively improves the service quality and satisfaction.
