The return and exchange policy of Dalian Aier Eye Hospital WeMall
As a well-known ophthalmic hospital, Dalian Aier Eye Hospital has set up a WeChat mall to facilitate patients to purchase ophthalmic products and services. In order to protect the rights and satisfaction of patients, we have developed a strict return policy. We will elaborate our return and replacement policy from the following four aspects:
1. Return and replacement conditions
In order to protect the rights and interests of patients and normal shopping experience, we have stipulated certain return and exchange conditions. First of all, only products with one of the following conditions can be returned or replaced: product quality problems, products that are inconsistent with the actual description, purchase errors, and virtual products that have not confirmed receipt. Secondly, the application for goods return and replacement should be submitted within 7 working days after purchase, and relevant vouchers, such as purchase vouchers and product photos, should be attached. Finally, the returned or replaced products must be unused or damaged, and the original packaging and labels must be kept intact. If the above conditions are met, the patient can apply for return or replacement.
If the return and replacement application is approved, we will refund or replace the relevant products. The refund will be returned according to the original payment method, and the replacement will be processed according to the requirements provided by the patient.
At the same time, it should be noted that due to the particularity of ophthalmic products, some products cannot be returned or replaced, such as contact lenses and eyedrops that have been opened or tried out. Please read the relevant instructions on the purchase page carefully before purchasing.
2. Return and replacement process
When patients need to return or exchange goods, they can apply through the following steps:
Step 1: Log in to the WeMall account of Dalian Aier Eye Hospital.
Step 2: Enter the "My Order" page, find the order that needs to be returned and replaced, and click the order number.
Step 3: On the order details page, click the "Apply for Return and Replacement" button.
Step 4: Fill in the return and replacement application form and upload the relevant vouchers.
Step 5: Wait for approval. We will review the return and replacement application within 1-3 working days and contact the patient in a timely manner.
Once the return or replacement application is approved, we will refund or replace it according to the specific situation.
3. Return and replacement expenses
If the patient's application for return and replacement is approved, we will bear the relevant return and replacement costs. This includes the difference between the return postage and the refund amount. Please provide detailed return and replacement information when contacting us, so that we can accurately handle the return and replacement process.
If the patient's application for return or replacement is not approved, the patient needs to bear the relevant return or replacement costs. We will negotiate with the patient about the payment method of the return and replacement fee, and handle it after both parties reach an agreement.
4. Time limit for return and replacement
Once the return and replacement application is approved, we will process the return and replacement process as soon as possible. The time limit for return is usually 5-7 working days, and the time limit for replacement depends on the specific situation. We will keep communication with patients and update the progress of return and replacement in a timely manner.
To sum up, the return and replacement policy of Dalian Aier Eye Hospital WeMall is clear, including the provisions on return and replacement conditions, return and replacement process, return and replacement costs, and return and replacement timeliness. We will make every effort to protect the rights and interests of patients and their normal shopping experience, so as to ensure the improvement of patient satisfaction.
