Treatment process of triage desk of Wuhan Purui Eye Hospital
As a professional ophthalmic hospital, Wuhan Purui Eye Hospital has a set of scientific and efficient medical procedures, aiming to provide high-quality medical services and provide patients with comprehensive ophthalmic health care. The following will elaborate on the treatment process of the triage desk of Wuhan Purui Eye Hospital from the aspects of appointment registration, triage desk reception, doctor diagnosis and payment settlement.
have an appointment with a doctor
When the patient comes to Wuhan Preh Eye Hospital, he needs to make an appointment first. Patients can make an appointment by phone or online platform. When making an appointment for registration, the patient needs to provide basic personal information and disease description so that the hospital can understand the patient's condition and make corresponding arrangements.
After the appointment is made successfully, the patient will receive a short message or phone call to inform the registration time and the visiting department. Patients need to arrange time in advance to come to see a doctor to avoid time delay.
After arriving at the hospital, the patient goes to the registration office to provide personal appointment information and identity certificate, and the registration staff will check the information and fill in the registration form. After the registration is completed, the patient will get a registration strip with the basic information of the patient and the doctor's visit time.
Reception at triage counter
After registration, the patient will go to the triage counter for reception. The triage table is a bridge between patients and doctors, and it undertakes the core task of the medical treatment process.
The patient will give the registration form to the triage desk staff, who will conduct preliminary triage according to the patient's symptoms and medical needs. During this process, the staff will ask patients about their condition, symptoms, and purpose of treatment, and record them in the medical records. The staff will also arrange corresponding specialists for patients according to their medical needs.
The triage desk is also responsible for making reasonable doctor scheduling and work arrangement according to the doctor's outpatient situation. When the number of doctor visits is large, the staff may ask the patient to wait patiently, or provide advice from other doctors.
Doctor's diagnosis
After the triage desk is completed, the patient will go to the doctor's office for specific treatment. The patient goes to the hospital according to the time and department number on the registration form, and the doctor will carry out a series of examinations and inquiries according to the condition.
The doctor will know the patient's condition in detail, inquire about the course of disease, symptoms, physical condition and other relevant information, and carry out further examinations according to the situation, such as visual inspection, intraocular pressure measurement, eye examination, etc.
The doctor gives professional diagnosis and treatment suggestions according to the patient's condition and examination results. If prescription drugs are needed, the doctor will prescribe them to the patient and explain the medication methods and precautions in detail.
Payment settlement
After the doctor's diagnosis, the patient needs to go to the payment window for settlement. The staff will calculate the corresponding fees for the patients according to the doctor's diagnosis and prescription drugs, and explain the composition of the fees in detail.
Before payment, patients should check their basic personal information and expense details to ensure accuracy. At the time of payment, the patient needs to pay the corresponding fee and obtain the payment voucher. At the same time, the hospital will provide the invoice to the patient.
After the payment is completed, the patient will obtain the relevant medical records, prescriptions, medication instructions, etc. issued by the hospital, so as to facilitate follow-up visits and drug purchases.
Summary
The consultation process at the triage desk of Wuhan Purui Eye Hospital includes appointment registration, reception at the triage desk, doctor diagnosis and payment settlement. Patients need to make an appointment in advance and go to the triage counter for preliminary triage after registration. The triage desk arranges specialists for patients according to their conditions and medical needs. The doctor will make a detailed examination and diagnosis of the patient and give professional treatment suggestions. Finally, the patient needs to go to the payment window to complete the fee settlement. The above process ensures that patients can successfully seek medical treatment and obtain high-quality medical services.
