How does Dr. Wang treat patients' questions in Wuhan Purui Eye Hospital
It is very common for patients to ask questions in the process of medical treatment. As a medical staff, Dr. Wang of Wuhan Purui Eye Hospital attaches great importance to the treatment of patients' questions. The following is a detailed description from four aspects: professionalism, patience, communication ability and sense of respect.
1、 Professionalism
As a professional doctor, Dr. Wang gives serious answers to patients' questions. First of all, he will understand the patient's condition in detail, listen carefully to the patient's statement, and ensure accurate grasp of the problem. Secondly, Dr. Wang will give scientific and clear answers based on professional knowledge. He will try his best to explain the condition and treatment plan in plain language, and make personalized suggestions according to the patient's individual conditions. Finally, Dr. Wang will encourage patients to ask questions and answer their doubts in time, so that patients can better understand the treatment process and the expected effect.
The professional answer makes the patient feel that Dr. Wang's professional ability and serious attitude towards work enhance the patient's confidence in treatment.
2、 Patience
Dr. Wang is very patient with patients' questions. No matter whether the patient's problems are simple or complex, he will show a high degree of patience and carefulness. No matter how many times the patient asks the same question, he will try to answer patiently and fully explain the patient's situation. If the patient's question direction is not clear or the question is too profound, Dr. Wang will actively guide the questioner to re express, so as to better understand the patient's needs and give appropriate answers.
Patient answers make patients feel respected and cared for, and eliminate anxiety and confusion in patients' hearts.
3、 Communication ability
Dr. Wang has good communication skills and can understand and maintain good communication with patients. He will pay close attention to the patient's expression and eyes, read the patient's real needs and feelings, and timely adjust the way and wording of the answer. Dr. Wang pays attention to information exchange with patients. He not only answers questions simply, but also actively asks for patients' opinions and feedback to maintain two-way communication. In the process of communication, he will also use appropriate nonverbal expressions, such as smiles, eye contact and body movements, to increase the effectiveness of communication.
Excellent communication skills make patients feel valued and cared for, and establish a good doctor-patient trust relationship between the two sides.
4、 Sense of respect
Dr. Wang always treats patients' questions with respect. He will listen to the patient's words without interrupting or interrupting the patient's statement. No matter what kind of questions the patient asks, he will give serious answers, and will not despise or ignore them. Dr. Wang will talk with patients in a calm and kind tone, and avoid answering with orders or a God like attitude. At the same time, he will also maintain strict confidentiality of patients' privacy and personal information to ensure that patients' dignity and privacy will not be violated.
The sense of respect makes patients feel treated equally and enhances their trust in doctors.
summary
Dr. Wang from Wuhan Purui Eye Hospital pays attention to professionalism, patience, communication ability and sense of respect when treating patients' questions. He gave clear answers with scientific expertise, and interacted with patients with high patience. Through good communication skills and sense of respect, he has established a good doctor-patient relationship with patients. This way of asking questions can not only help patients better understand and respond to their illness, but also enhance their confidence and treatment effect.
