Deng Ya, Wuhan Purui Eye Hospital: How to evaluate the service quality?
As an ophthalmic medical institution with a good reputation in Wuhan, Wuhan Preh Eye Hospital has always been concerned about its service quality. As the patient representative of the hospital, Deng Ya will evaluate the service quality of the hospital from four aspects. The following will elaborate on the doctor's level, equipment advancement, service attitude and medical expenses.
1、 Doctor level
The doctor team of Wuhan Purui Eye Hospital has profound medical knowledge and rich clinical experience. First of all, most doctors employed by the hospital have a master's degree or above, which not only enjoys a high reputation in China, but also some doctors have been recognized in the field of international ophthalmology. Secondly, there are some experts in the doctor team who have rich experience, have had advanced studies and academic exchanges in well-known hospitals at home and abroad, and have mastered the latest medical technology and treatment scheme. During the operation, doctors can carefully formulate personalized treatment plans according to the situation of each patient, so as to improve the success rate of the operation.
In addition, the doctors of Wuhan Purui Eye Hospital also attach great importance to the health education and postoperative rehabilitation guidance of patients. They will patiently answer patients' questions, help patients establish correct treatment concepts, and provide necessary rehabilitation suggestions to ensure that patients can recover as soon as possible and avoid complications.
2、 Equipment advancement
Wuhan Purui Eye Hospital has advanced medical equipment and equipment facilities to provide patients with high-quality ophthalmic medical services. The hospital has introduced world-class detection equipment, such as OCT (Optical Coherence Tomography) instrument, retinal imager, etc. These devices can help doctors fully understand patients' eye conditions, provide accurate diagnosis, and develop scientific and reasonable treatment plans. In addition, the surgical equipment in the operating room is also very advanced, such as laser surgical equipment, microscope, etc., which provides reliable technical support for surgery.
The advanced equipment not only improves the working efficiency of doctors, but also ensures the safety of surgery and the accuracy of treatment. Patients can feel the convenience and guarantee of these advanced equipment when receiving examinations and operations, which increases the trust and satisfaction of patients to the hospital.
3、 Service attitude
The medical staff of Wuhan Preh Eye Hospital always adhere to the patient-centered service concept, and maintain a patient and friendly attitude towards each patient. The hospital pays attention to the cultivation of professional quality and humanistic care when hiring medical personnel, and regularly carries out relevant training to enable them to provide high-quality medical services.
Not only that, the hospital also pays attention to the quality of doctor-patient communication. Doctors will patiently listen to patients' demands and questions, and try to provide satisfactory answers and suggestions. At the same time, medical staff will also regularly follow up with patients, pay attention to the rehabilitation of patients, and actively solve the problems encountered by patients in the treatment process. This warm and professional service attitude makes patients feel the care and care of the hospital for them.
4、 Medical expenses
The medical expenses of Wuhan Preh Eye Hospital are relatively reasonable and transparent. The hospital follows the principle of fairness and justice when formulating charging standards, and maintains rationality and affordability. The hospital will inform patients of the corresponding expense items and expense range in advance to avoid sudden increase of expenses and fraud. At the same time, the hospital has also opened the medical insurance direct payment service, which is convenient for patients to settle accounts directly at the time of settlement and reduces the economic burden of patients.
To sum up, Deng Ya of Wuhan Preh Eye Hospital believes that the hospital performs well in terms of doctor level, advanced equipment, service attitude and medical expenses. It not only has a team of experienced doctors and advanced medical equipment, but also pays more attention to the needs and care of patients. Whether from the technical level or service quality, patients can be highly praised and trusted.
