Why can't Guangzhou Ophthalmology Department meet experts?
In recent years, with the gradual increase in the number of people with eye diseases, the expert resources of Guangzhou Eye Hospital are tight, and it has become a common problem that patients can not meet experts. Then, why is it that experts can't be invited? What factors led to this situation? This article will elaborate on the way of appointment, expert resource management, number of patients and treatment process.
Appointment method
At present, Guangzhou Eye Hospital mainly makes appointments by telephone and online. However, due to the limited number of appointment calls, appointments are often full, which is difficult to meet the needs of patients. On the other hand, although online booking is convenient, due to the popularity, online booking platforms often display "no number" or "full". Therefore, the unsmooth way of appointment is also an important reason for not being able to meet experts.
In addition, some patients are not familiar with the operation of the appointment system and cannot quickly make an appointment with the appropriate experts, which leads to the waste of resources and the extension of queue time.
Expert resource management
The number of ophthalmologists is limited, and many ophthalmic hospitals in Guangzhou have to meet the needs of a large number of patients, resulting in a serious shortage of expert resources. On the one hand, the number of senior ophthalmologists is limited, and their working hours are limited, which cannot meet the needs of all patients; On the other hand, some well-known experts are often sought after by patients because of their academic attainments and accumulated clinical experience, resulting in a tight outpatient schedule. Due to the limited resources of experts, it has become a normal situation that there are no experts.
At present, some eye hospitals have increased the training and introduction of expert teams to improve the supply of expert resources. However, this will take a certain amount of time and cost, and the result will not be instant. It is still unable to solve the problem that the ophthalmologist is not available.
Number of patients
With the improvement of people's living standards and the increase of patients with eye diseases, Guangzhou Eye Hospital is facing more and more patient needs. According to statistical data, the number of ophthalmic patients in Guangzhou is increasing year by year, which is far beyond the scope of hospitals. Due to the excessive number of patients, even if the working hours of experts are increased, the appointment needs of all patients cannot be met, resulting in the absence of experts.
Visit process
The medical treatment process of Guangzhou Eye Hospital is complex and tedious, and patients need to go through registration, examination, return visit and other links. These processes are time-consuming and prone to non-standard situations. Some non-standard operations not only prolong the waiting time of patients, but also increase the difficulty of communication between patients and experts, thus affecting the effect of appointment.
In addition, some patients will take the ophthalmic hospital as the last choice for medical treatment, which leads to a late time for medical treatment, and experts have been fully scheduled, so it is difficult to schedule an appropriate time. Some patients also abandoned the appointment of experts and turned to junior doctors for treatment because of their eagerness for treatment, which led to an excessive number of visits by junior doctors and further exacerbated the shortage of experts' resources.
To sum up, the problem of not being able to meet experts in Guangzhou ophthalmology department is mainly due to the unsmooth way of appointment, limited expert resources, excessive number of patients, complex medical procedures and other reasons. To solve this problem, we need to strengthen the training and introduction of expert resources, improve the appointment method, optimize the medical treatment process and other measures. Only through joint efforts can we better meet the needs of patients and ease the existing difficulties of appointment.
