1、 Follow up and follow-up procedures
Li Jiaqing Guangzhou Zhongshan Eye Hospital attaches great importance to the return visit and follow-up work of patients. In order to ensure the treatment effect and satisfaction of patients, the hospital has developed a complete set of return visit and follow-up procedures.
First of all, on the first day after the patient completes the visit, the hospital's return visit department will call the patient to ask about the patient's visit, including the recovery after the surgery, whether there is any discomfort, and medication. At the same time, the hospital will inform the patients of the medication precautions and health care recommendations.
Secondly, in the first week after the patient's visit, the hospital will contact the patient again to understand the patient's recovery and the need to find problems. If the patient has any discomfort or doubts, the hospital will arrange a professional doctor to further communicate with the patient and solve the problem as soon as possible.
Finally, in the first month after the patient's visit, the hospital will invite the patient to return to the hospital for further examination and evaluation. The doctor will understand the patient's rehabilitation situation in detail, and carry out further treatment and guidance according to the patient's rehabilitation needs.
2、 Significance of return visit and follow-up
The return visit and follow-up are of great significance to Li Jiaqing, Guangzhou Zhongshan Eye Hospital.
First of all, return visit and follow-up can help the hospital improve the quality of medical services by timely understanding the rehabilitation and satisfaction of patients. Through the communication with patients, the hospital can understand the patients' evaluation and suggestions on the hospital's medical treatment process and services, and then improve the deficiencies and improve the overall image and reputation of the hospital.
Secondly, return visit and follow-up can find and solve patients' problems and puzzles. Sometimes patients have all kinds of doubts and discomfort in the process of medical treatment, but they fail to raise them in time during medical treatment in the hospital. Through return visit and follow-up, the hospital can timely understand the needs and problems of patients, and give professional advice and help to promote the recovery of patients.
Finally, return visit and follow-up can establish and consolidate the doctor-patient trust relationship. In the process of seeing a doctor in the hospital, if patients feel the care and care of the hospital, they will have a higher sense of trust and loyalty to the hospital. Through return visits and follow-up visits, the hospital can communicate with patients in a timely manner, increase interaction and trust between doctors and patients, and thus improve patient satisfaction and hospital reputation.
3、 Advantages of return visit and follow-up
Li Jiaqing's return visit and follow-up work in Guangzhou Zhongshan Eye Hospital have some obvious advantages.
First of all, the hospital has a professional return visit team and follow-up system. The return visit team is composed of experienced medical staff, who can accurately understand the needs and problems of patients and provide timely answers and help. The hospital uses an advanced follow-up system, which can efficiently record and manage the return visit information of patients, conduct data statistics and analysis, and provide a basis for the hospital's decision-making.
Secondly, the hospital pays attention to internal cooperation and horizontal linkage. The return visit and follow-up work involves multiple departments and posts. The hospital ensures the efficient implementation of the return visit and follow-up work by strengthening internal cooperation and horizontal linkage. Close cooperation and coordination shall be carried out between staff at different posts to ensure that patients receive all-round and multi-level service support.
Finally, the hospital attaches importance to scientific and technological innovation and information construction. The hospital actively introduces and applies advanced information technology to improve the scientific and technological content of return visit and follow-up work. Through scientific and technological innovation and information construction, the hospital can more efficiently carry out doctor-patient communication and data management, and improve the efficiency and quality of return visit and follow-up.
4、 Effect evaluation of return visit and follow-up
Li Jiaqing, Guangzhou Zhongshan Eye Hospital, regularly evaluates the effect of return visits and follow-up work to ensure the quality and effect of work.
First, the hospital will regularly conduct patient satisfaction surveys. The hospital asks patients about their satisfaction with the hospital and their opinions and suggestions through telephone, SMS or online questionnaires. Through the feedback of patients, the hospital can understand the views of patients on the return visit and follow-up work, find problems in time, and take corresponding measures to improve.
Secondly, the hospital will regularly count the data indicators of return visit and follow-up, such as return visit rate, problem solving rate, return visit rate, etc., to evaluate the effect of the work. The hospital will analyze the advantages and disadvantages of return visit and follow-up work according to these data indicators, and take timely measures to adjust and improve.
Finally, the hospital will regularly carry out patient satisfaction evaluation meetings, and invite medical staff, managers and patient representatives to participate. At the meeting, the hospital will summarize the experience and lessons, discuss the improvement measures and further improve the quality and effect of the return visit and follow-up work according to the evaluation results of the return visit and follow-up.
Summary:
Li Jiaqing, Guangzhou Zhongshan Eye Hospital, attaches great importance to the return visit and follow-up work, and has established a perfect return visit and follow-up process. The return visit and follow-up work are of great significance to the hospital, which can timely understand the rehabilitation situation and needs of patients and improve the quality of service in the hospital. The hospital improves the efficiency and quality of return visit and follow-up work through excellent return visit team and follow-up system, internal cooperation and horizontal linkage, scientific and technological innovation and information construction. The hospital regularly evaluates the effect of return visit and follow-up work to ensure the quality and effect of work.
