Lin Tianhao's service problems in Guangzhou Zhongshan Eye Center
Lin Tianhao Guangzhou Zhongshan Eye Center is an eye hospital located in Guangzhou, focusing on the diagnosis and treatment of eye diseases. However, some problems exist in the service of the hospital, which affects the patient's medical experience and treatment effect.
Doctor's attitude
First of all, the hospital has a problem with the attitude of doctors. Some doctors lack patience and friendly attitude when communicating with patients, resulting in patients' dissatisfaction and distrust. Sometimes, doctors rush to give a diagnosis, even ignoring some details and disease characteristics, which brings unnecessary misunderstanding and anxiety to patients.
Secondly, doctors lack communication and explanation during treatment. Many patients do not understand their diseases and treatment plans. Doctors should explain to patients in simple and clear language and answer their questions and concerns in a timely manner.
Finally, doctors need to be more careful in the operation. Some patients reported that the doctor's operation was not precise enough, which led to the treatment effect not reaching the expectations.
Nurse service problems
In addition to the doctor's problems, Lin Tianhao also had some problems with the nurse service in Guangzhou Zhongshan Eye Center. First of all, some nurses' service attitude was not friendly and considerate enough. Their lack of care for the details of patients has led to the patient's indifference and neglect in the process of medical treatment.
Secondly, the professional knowledge and technical level of nurses need to be improved. Some patients reported that the nurses were not skilled enough when wearing contact lenses or receiving ophthalmic treatment, which brought some unnecessary troubles and discomfort to patients.
In addition, the efficiency of nurses in handling medical affairs also needs to be improved. Some patients have encountered long waiting time and tedious procedures in queuing and issuing medical certificates.
Facilities and equipment problems
The facilities and equipment of the ophthalmic center also have some problems. Some devices are old, and their technical performance and diagnostic accuracy are limited. As a result, some patients need to go to other hospitals to obtain more accurate diagnostic results.
In addition, the layout of waiting rooms and wards in the hospital is not reasonable enough, which leads to the reduction of patients' comfort during waiting and hospitalization. Sometimes, patients need to wait for a long time to see the doctor, which brings inconvenience to patients and their families.
In addition, the cleanliness of the facilities also needs to be strengthened. Some patients reported that the health condition of the hospital is not ideal, which has brought some negative effects on the treatment experience of patients.
Drugs and charges
Finally, Lin Tianhao's Guangzhou Zhongshan Ophthalmology Center has problems with drugs and charges. Some patients report that there are few kinds of drugs provided by the hospital, and sometimes patients need to buy drugs outside. In addition, some patients reported that the hospital's drug prices were high and the treatment costs were expensive, which brought them economic pressure.
In addition, the hospital's charging standards and methods need to be more transparent and clear. Some patients encountered some problems in the settlement of expenses. The details of expenses were not clear enough, which led to patients' doubts about their own expenses.
To sum up, Lin Tianhao's Guangzhou Zhongshan Ophthalmology Center has problems with doctors' attitude, nurses' services, facilities and equipment, and drug charges. Improving these problems will help improve patients' medical experience and further improve the reputation and competitiveness of hospitals.
