introduction
Medical accidents have a significant impact on the trust of patients, especially in the field of ophthalmology. As a big city in China, Guangzhou has many well-known eye hospitals. However, in the past few years, some serious ophthalmic medical accidents have also occurred in Guangzhou. These accidents not only brought physical and psychological pain to the victims, but also had a negative impact on the patients' trust in the hospital. This article will evaluate the impact of Guangzhou ophthalmic medical malpractice on patient trust from medical technology, communication and transparency, medical dispute handling and medical supervision.
medical technology
As an eye hospital, good medical technology is the basis of patient trust. Ophthalmic surgery requires high precision and high technology. Once there is a problem in the surgery, it will cause serious damage to the patient's eyes, and may lead to permanent vision loss. An eye hospital in Guangzhou made a mistake in a cataract operation, which led to a serious decline in patients' vision. This event is a disaster for patients, who can hardly trust the medical technology of the hospital.
In addition, the transparency of medical technology is also one of the considerations of patient trust. The patient wants to know what techniques the doctor has adopted in the operation and what risks exist. In another Guangzhou Eye Hospital, a patient developed complications after undergoing corneal transplantation, and the hospital did not explain the technical risks of the operation to the patient in time. This lack of transparency further weakens patients' trust in hospital medical technology.
Faced with these challenges, Guangzhou eye hospitals should strengthen internal medical technology training to ensure that medical staff have high-level technical skills. At the same time, the hospital should also strengthen communication with patients and provide detailed surgical risk explanations to increase patients' trust in medical technology.
Communication and transparency
Communication and transparency are crucial in the doctor-patient relationship. For patients, they hope to obtain accurate and reliable medical information and communicate effectively with doctors. However, in a Guangzhou Eye Hospital, the doctors did not answer the patients' questions adequately, which reduced the patients' trust in the hospital. In addition, the hospital did not provide accurate information to the patient's family members in time after the accident, which led to the doubt of the patient's family members on the integrity of the hospital.
Communication and transparency problems also exist in the handling of medical disputes. An ophthalmic hospital in Guangzhou once had medical disputes, but the hospital did not provide effective communication and explanation to the families of the victims in time during the handling process, resulting in serious misunderstanding and distrust between the two sides. In addition, the hospital's information disclosure to the outside world was not timely and transparent enough, which also caused problems for patients and their families.
To solve these problems, Guangzhou eye hospitals should establish a sound communication and transparency mechanism. Doctors should answer questions as detailed and truthfully as possible when communicating with patients, and provide accurate medical information. In case of medical accidents, the hospital should provide information to patients and their families in a timely manner and communicate effectively with them. In addition, the hospital should establish a sound information disclosure mechanism to ensure that patients and their families can obtain relevant hospital information in a timely manner.
Medical dispute handling
After the occurrence of medical accidents, the attitude and handling methods of hospitals towards medical disputes directly affect patients' trust in hospitals. An ophthalmic hospital in Guangzhou failed to respond to the demands of the patient's family members in time when handling a medical dispute, which led to further dissatisfaction and suspicion among the family members. The hospital's lack of ability to communicate and solve problems further weakens patients' trust in the hospital.
The hospital should improve the medical dispute handling mechanism to ensure that patients' families can be handled in a timely and fair manner. The hospital should take the initiative to communicate with the patient's family members, explain the cause of the accident and the handling plan, and provide a reasonable compensation plan within the legal scope. At the same time, hospitals should also strengthen the training of medical staff to improve their ability to deal with medical disputes, so as to reduce the crisis of trust caused by poor handling.
Medical supervision
The negative impact of medical accidents on patient trust in Guangzhou Eye Hospital also highlights the lack of control and supervision. The medical supervision department's ineffective discipline inspection and supervision on the hospital led to the hospital's failure to find and solve hidden dangers in medical safety issues in a timely manner. A medical accident in a Guangzhou Eye Hospital revealed the inadequacy of medical supervision, which caused the public to pay attention to the safety of the hospital, and thus led to a significant blow to patients' trust in the hospital.
In order to rebuild patients' trust in the ophthalmic hospital, the medical supervision department in Guangzhou should strengthen the inspection and supervision of the hospital, ensure that the hospital strictly abides by various rules and regulations, and improve the medical quality and safety level. At the same time, relevant departments should also establish an effective monitoring and investigation mechanism for hospital trust crisis events, respond to public concerns in a timely manner, and enhance patients' trust in medical supervision.
summary
Guangzhou ophthalmic medical accidents have had a significant impact on patients' trust. Good medical technology, effective communication and transparency, reasonable medical dispute handling and strengthened medical supervision are the key factors to restore patients' trust in the hospital. Eye hospitals in Guangzhou should strengthen the technical training of medical staff, improve the level of medical technology, and establish a sound communication and transparency mechanism. At the same time, the hospital should also improve the medical dispute handling mechanism, strengthen the discipline inspection and supervision of the hospital, so as to rebuild the foundation of patients' trust in the hospital.
