Methods to solve the problems of Guangzhou Zhongda Eye Center
The Vision Correction Center of Guangzhou Zhongda University is a professional vision correction institution under the Affiliated Eye Hospital of Sun Yat sen University in Guangzhou. However, in the daily operation process, some problems may be encountered. This article will elaborate on how to solve these problems from four aspects: doctor quality, equipment update, service process and doctor-patient communication.
Improve the professional quality of doctors
The professional quality of doctors is the core of the ophthalmic vision correction center. To solve this problem, the vision correction center of CUHK can take the following measures:
First, strengthen the academic training and professional knowledge update of doctors. Organize doctors to attend academic conferences and seminars at home and abroad, learn about the latest research results and treatment methods, and improve doctors' professional skills.
Secondly, establish a doctor evaluation mechanism. The Vision Correction Center of CUHK can introduce a third-party institution to evaluate the clinical level and diagnosis and treatment quality of doctors, find problems in time and take measures to solve them.
In addition, communication and cooperation among doctors should be strengthened. Regularly organize doctors to carry out case discussion and academic exchange, share experience and technology, and improve the overall medical level.
Update equipment and improve technical level
The renewal of equipment is an important link to improve the technical level of the vision correction center. In order to solve the problem of equipment renewal, CUHK Eye Vision Correction Center can take the following measures:
First, periodically evaluate the condition and performance of the equipment. Establish equipment patrol inspection system, and conduct comprehensive inspection and maintenance of equipment every year to ensure normal operation of equipment.
Secondly, pay attention to the latest equipment and technology at home and abroad. Regularly organize medical personnel to visit advanced ophthalmic hospitals at home and abroad to understand the latest equipment and technology, and carry out targeted equipment procurement and update.
In addition, establish long-term cooperative relationship with equipment manufacturers. Sign a regular maintenance contract with the equipment manufacturer to ensure the timely maintenance and upgrade of the equipment and improve the service life and performance of the equipment.
Optimize service process and improve medical experience
The optimization of the service process is to improve the patient experience. To solve this problem, the vision correction center of CUHK can take the following measures:
First, simplify the medical treatment process. Through scientific and technological means, such as self-help robot guidance, online appointment, etc., the patient's medical treatment process is simplified, waiting time is reduced, and efficiency is improved.
Secondly, strengthen doctor-patient communication. Doctors should patiently listen to patients' opinions and needs, answer their questions, establish good communication and trust relationships, and improve patients' satisfaction.
In addition, establish complaint feedback channels. The Vision Correction Center of CUHK can establish a complaint feedback system to respond to the complaints and opinions of patients in a timely manner and improve the service deficiencies.
Strengthen doctor-patient communication to improve treatment effect
Doctor patient communication has an important impact on the treatment effect of the vision correction center. In order to solve the communication problem between doctors and patients, CUHK Eye Vision Correction Center can take the following measures:
First, improve doctors' communication skills. To train doctors' communication skills so that they can better explain the treatment plan, communicate effectively with patients, and ensure that patients understand and cooperate with treatment.
Secondly, provide diversified communication methods. In addition to face-to-face communication, CUHK Vision Correction Center can also provide telephone consultation, online consultation and other communication methods to facilitate consultation and feedback of patients anytime and anywhere.
In addition, establish a patient education system. The Vision Correction Center of CUHK can hold lectures on vision care knowledge and provide publicity materials to help patients understand disease knowledge and improve their awareness of self health care.
Summary
Through efforts to improve the professional quality of doctors, update equipment, optimize service processes and strengthen doctor-patient communication, Guangzhou Zhongda Eye Correction Center can solve the existing problems, improve work efficiency and treatment effect, and better provide patients with eye correction services.
