How to solve the problem of long waiting time for ophthalmology patients in Zhongshan, Guangzhou
As a well-known ophthalmic hospital in Guangzhou, Guangzhou Zhongshan Ophthalmology Department has long faced the problem of long waiting time for accompanying patients, which has brought inconvenience to patients and their families. In order to solve this problem, we can start from the following aspects.
1、 Strengthen resource input
First, Guangzhou Zhongshan Ophthalmology Department can strengthen resource investment, including increasing the number of doctors, improving consulting room equipment and expanding the hospital area. By increasing the number of doctors, the working efficiency of doctors can be improved and the waiting time for doctors can be reduced. At the same time, improving the advanced level of consulting room equipment can improve the diagnosis and treatment effect of doctors, reduce the return visit rate and reduce the waiting time of patients. In addition, we can appropriately expand the hospital area, increase the visiting area, and provide more visiting beds to reduce the waiting time of patients.
Secondly, Guangzhou Zhongshan Ophthalmology Department can consider introducing information system management, including appointment registration, queuing and personal electronic medical records. Through the appointment registration system, the patient's visit time can be scheduled in advance to reduce the waiting time. Queuing and calling system can arrange the order of patients to see doctors more efficiently and avoid the situation of patients jumping in line with each other. The personal electronic medical record system can save the patient's historical cases and diagnosis and treatment information, which is convenient for doctors to view, improve the diagnosis efficiency and shorten the treatment time.
Finally, Guangzhou Zhongshan Ophthalmology Department can strengthen cooperation and exchange with other hospitals and share resources. Through cooperation with other hospitals, doctors and equipment resources can be shared to improve treatment efficiency and reduce waiting time. At the same time, we can learn from the management experience of other hospitals in cooperation, improve our own management methods and improve work efficiency.
2、 Optimize medical treatment process
Guangzhou Zhongshan Ophthalmology Department can optimize the medical procedures and reduce the waiting time according to the medical needs of patients. First, we can establish a triage system to separate patients with different conditions and improve the efficiency of medical treatment. Secondly, special review channels and payment channels can be set to reduce the waiting time of patients. At the same time, patients can be notified of the time of visit and the information to be prepared in advance to reduce unnecessary waiting time.
In addition, Guangzhou Zhongshan Ophthalmology Department can configure a special rest area for accompanying doctors to provide comfortable rest environment and entertainment facilities, so that patients and their families can get sufficient rest and entertainment during the waiting process, alleviate anxiety and discomfort caused by long waiting.
3、 Increase publicity
Guangzhou Zhongshan Ophthalmology Department can strengthen publicity, improve patients' understanding and recognition of the hospital, and reduce the number of patients to alleviate the problem of long waiting time. Through advertising, promotional videos, hospital websites and other channels, we can publicize the characteristics of the hospital, diagnosis and treatment technology and the professional level of doctors to the public. At the same time, it can provide free health lectures and free clinic activities, increase interaction with patients and the public, and improve the social influence of the hospital.
4、 Strengthen management and service
Guangzhou Zhongshan Ophthalmology Department can strengthen management and service, and improve the overall efficiency and service quality of the hospital. The training of medical staff can be strengthened to improve work efficiency and service level. A patient satisfaction evaluation system can be established to understand the opinions and suggestions of patients on hospital services in a timely manner, and improve the problems. At the same time, it can strengthen communication and exchange with patients, provide warm and considerate services, and let patients feel care and peace of mind during hospital visits.
To sum up, in order to solve the problem of long waiting time for ophthalmic escort in Zhongshan, Guangzhou, we can start with strengthening resource investment, optimizing medical procedures, increasing publicity, and strengthening management and services. Through these efforts, it is believed that the waiting time of Guangzhou Zhongshan Ophthalmology Department will be significantly improved, and the patient's medical experience will be improved.
