How to improve the quality of ophthalmic medical services by using the Guangzhou Panyu Pratt&Whitney Ophthalmology Employee Handbook?
introduction:
The quality of ophthalmic medical service plays a vital role in ensuring the eye health of patients. As a professional ophthalmic hospital, Guangzhou Panyu Purui Ophthalmology Department has developed a staff manual, which is a key tool to improve the quality of medical services. This article will discuss how to improve the quality of ophthalmic medical service by using the employee handbook from four aspects: training, communication, standardization and feedback.
1. Training
1.1 Regularly train new employees
Guangzhou Panyu Purui Ophthalmology Department should ensure that all new employees receive adequate training when they are on the job, and understand the professional knowledge and operating specifications of ophthalmic medical services. The employee manual can be used as training materials, including various operating procedures, treatment technical points, safety precautions and other contents, to help new employees quickly adapt to work.
1.2 Continuous education to improve the level of medical staff
The employee handbook should be used as one of the reference materials for continuous education and updated regularly according to the needs of different positions. Medical staff can read the staff manual to understand the latest disease diagnosis and treatment plans, master advanced surgical techniques, and improve the quality of medical services.
1.3 Organize internal training activities
Guangzhou Panyu Preh Ophthalmology Department can hold internal training activities on a regular basis, inviting external experts to share experience and the latest ophthalmic medical knowledge. The employee handbook can be used as a reference for activities to help medical staff apply the knowledge they have learned to practical work and improve the quality of medical services.
2. Communication
2.1 Internal communication
The staff manual should clearly specify the communication mode and frequency between medical personnel, and establish a good internal communication mechanism. Through team meetings, thematic discussions and other forms, promote the communication and cooperation between medical personnel, improve the level of team collaboration, and provide patients with better ophthalmic medical services.
2.2 External communication and cooperation
The employee handbook can contain the contact information and communication channels of external partners to facilitate communication and cooperation with other hospitals and doctors. Cooperation with other medical institutions can learn from each other's experience and jointly improve the quality of ophthalmic medical services.
2.3 Cultivation of patients' communication skills
The employee handbook can include the cultivation of patients' communication skills, such as how to establish a trust relationship with patients and how to answer patients' questions. By cultivating good communication skills of medical staff, we can better understand the needs of patients and improve patient satisfaction.
3. Specifications
3.1 Standardization of work process
The staff manual should specify all links of ophthalmic medical services in detail, and clarify the workflow and operation specifications. There should be specific regulations and requirements from the patient's reception, diagnosis and treatment, surgery and other aspects to ensure that medical personnel operate in accordance with norms and provide high-quality medical services.
3.2 Setting of safety management standards
The staff manual shall include the standard setting of safety management, such as management requirements and operation specifications for operating rooms, consulting rooms, clean areas, etc. Clarify the responsibilities and requirements of medical personnel in terms of disinfection, instrument use, disposal of medical waste, etc., to ensure the safety of medical process.
3.3 Case record and experience summary
The employee handbook can contain case records and experience summaries of medical staff for reference and sharing. These practical cases and experiences can be used as a reference for medical staff to help them identify and solve similar problems and improve the quality of medical services.
4. Feedback
4.1 Patient satisfaction survey
The employee handbook can explain the implementation method and frequency of patient satisfaction survey, and understand the patient's evaluation and opinions on medical services through regular satisfaction survey. The hospital can improve the problems and improve the quality of medical service according to the feedback results.
4.2 Internal evaluation and quality control
The employee handbook can specify the process and standard of internal evaluation and quality control, such as regularly evaluating the work performance and medical service quality of medical staff, and correcting and improving problems in a timely manner. This can continuously improve the working level of medical staff and the quality of medical services.
4.3 External evaluation and certification
The employee handbook can list the external evaluation and certification agencies participated by Guangzhou Panyu Preh Ophthalmology, and specify the contents and standards of evaluation and certification. External evaluation and certification can provide objective evaluation from a third party, urge Guangzhou Panyu Pratt&Whitney Ophthalmology to continue to improve, and improve the quality of medical services.
Summary:
Through the efforts in the above four aspects, the employee handbook can become an important tool to improve the quality of ophthalmic medical services in Guangzhou Panyu Preh Ophthalmology. Through training, communication, standardization and feedback, medical personnel can improve their professional level, enhance their team cooperation ability, standardize their work processes, and continuously improve the quality of medical services.
