How to deal with the patients who have made an appointment in Guangzhou Aier Ophthalmology Department
Guangzhou Aier Ophthalmology is a well-known ophthalmic hospital. When dealing with patients who have made appointments, we need to consider medical resources, patient needs, reception process and other aspects. The following will elaborate on how to effectively deal with patients who have made appointments from four aspects.
Patients must be screened in advance
In order to efficiently arrange the appointment of patients who have made an appointment, Aier Ophthalmology should establish an appointment review mechanism. After the patient makes an appointment, the hospital should communicate with the patient to understand the condition and conduct preliminary screening to ensure the accuracy and urgency of the appointment. By means of telephone, online consultation or body temperature measurement, doctors can determine whether patients have potential risks such as respiratory tract infection symptoms and fever. If there is a risk, the doctor can recommend the patient to postpone the visit or transfer to another medical institution.
At the same time, the hospital should also provide patients with necessary medical preparation information through the appointment system, including medical records, test results, etc., so that doctors can understand the patient's condition in advance and improve the diagnosis and treatment efficiency.
Reasonably allocate medical resources
As a large ophthalmic hospital, Guangzhou Aier Ophthalmology Department needs to reasonably allocate medical resources to optimize the medical treatment process. The hospital can make scientific scheduling plans according to the medical needs of different departments and the expertise of doctors. In addition, hospitals should also increase the number of ophthalmologists in peak hours to provide more medical services.
With the help of advanced appointment management software, hospitals can group the patients who have made appointments. Through time period, department, condition and other factors, patients are orderly arranged to the corresponding medical window, and a reasonable number passing mechanism is set to balance the number of patients and the workload of doctors.
Provide information assistance and guidance
Before patients arrive at the hospital for treatment, Guangzhou Aier Ophthalmology Department can provide information assistance and guidance to reduce patients' anxiety and sense of loss. The hospital can remind patients of the time and place of treatment through SMS, voice phone, etc., and give traffic guidance. At the same time, the hospital can also send an electronic version of the notice to patients before the visit, including medication taboos, fasting requirements and other precautions.
In addition, the hospital should set up a clear reception process to guide patients to go through registration, payment, waiting for medical treatment and other procedures. The hospital can also provide real-time queuing information by means of large screens and counselors, so that patients can understand their own medical progress and reduce anxiety.
Strengthen epidemic prevention and control
During the epidemic, strengthening the epidemic prevention and control measures is particularly important for patients who have made appointments. Guangzhou Aier Ophthalmology Department shall require the patients who have made an appointment to fill in the health declaration form in advance and measure their temperature. After the patient enters the hospital, the hospital can arrange a special person to check the patient's temperature and do a good job in epidemic prevention and control.
In addition, hospitals should also strengthen the disinfection of medical facilities and equipment to ensure that the patient's medical environment is clean and hygienic. The hospital can also set up scattered medical treatment areas to avoid crowded patients.
Summary
For Guangzhou Aier ophthalmic patients who have made an appointment, the hospital should set up an appointment review mechanism, reasonably allocate medical resources, provide information assistance and guidance, and strengthen epidemic prevention and control. Through the above four measures, Aier Ophthalmology can improve the medical experience of patients who have made appointments, improve work efficiency and provide better medical services for patients.
