Time requirements for ophthalmic users in Guangzhou Army General Hospital
As a well-known medical institution, the Ophthalmology Department of Guangzhou Army General Hospital needs to make reasonable arrangements for users' visiting time while providing high-quality ophthalmic services for patients. The user has some specific requirements and suggestions on the visiting time of the ophthalmology department of Guangzhou Army General Hospital, which will be described in detail from four aspects below.
1. Flexible visiting time
Users hope that the visiting time of the ophthalmology department of Guangzhou Army General Hospital can be more flexible to meet the needs of different groups of people. This includes weekday office workers, school students, retirees and other people, who have different work or study schedules. They hope to have more options for night or weekend visits. This can facilitate the appointment of patients from different groups and reduce the conflict between medical treatment time and life and work time.
In addition, due to the particularity of ophthalmic diseases, some patients need frequent follow-up visits. Therefore, the user also hopes that the ophthalmology department of the Guangzhou Army General Hospital can provide a regular morning call time to facilitate patients who return to see a doctor as soon as possible and reduce the waiting time and the risk of disease deterioration.
2. Special groups give priority to visiting
The user suggested that the ophthalmology department of Guangzhou Army General Hospital give priority to special groups, such as the elderly, children, disabled people, etc. Because of their physical condition or age, patients in these special groups are likely to affect the schedule of medical treatment. For example, if the elderly are weak, it is more suitable to arrange the morning and afternoon visiting time; Children are prone to fatigue, so it should be considered to stagger the visiting time with the school time. By giving priority to special groups of people to visit, we can better meet their special needs and improve the quality of medical services.
3. Improvement of reservation system
Users hope that the ophthalmology department of Guangzhou Army General Hospital can improve the appointment system, provide online and offline multiple appointment methods, and facilitate patients to select and book the time of visit. Online booking can be made through the official website or mobile APP to provide a more convenient operation process and reduce waiting time. Offline appointment can be made by phone or window, which is convenient for patients who are not good at using the Internet to make an appointment.
In addition, the user suggested adding the display of scheduling information in the appointment system, including the doctor's visiting time and the number of patients, so as to facilitate patients to choose according to their own needs. The improvement of the appointment system can improve the utilization rate of the visiting time and reduce the waiting time of patients.
4. Timely notify the change of visit time
The user hopes that the Ophthalmology Department of Guangzhou Army General Hospital can timely notify the patient of the change of the time of visit. Due to various reasons, the visiting time may change, which is a problem for patients who have made an appointment. In order to avoid disrupting the waiting time and schedule of patients, the ophthalmology department of Guangzhou Army General Hospital can send timely notifications to patients through SMS, telephone, WeChat public account and other channels, so as to inform patients in advance of the changes in the time of treatment and facilitate patients to make adjustments.
Summary
The user has some clear requirements and suggestions on the visiting time of the ophthalmology department of Guangzhou Army General Hospital. They hope that the hospital can provide flexible visiting time to meet the needs of different groups of people; Give priority to special groups of people to make visits and consider their special needs; Perfect the reservation system, provide a variety of reservation methods, and increase the display of shift scheduling information; And the patient can be informed of the change of the visit time in a timely manner. By reasonably arranging the visiting time, the ophthalmology department of Guangzhou Army General Hospital can provide better medical services to meet the patient's medical needs.
