Accompanying services provided by Zhongshan Eye Hospital
Zhongshan Eye Hospital is a professional ophthalmic medical institution. In order to meet the needs of patients and improve medical experience, the hospital provides a series of intimate companion services.
Professional attendants
Zhongshan Ophthalmology Hospital provides patients with professional attendants, who are strictly trained and screened nurses and volunteers with rich medical knowledge and communication skills. They will accompany patients to see doctors and provide them with necessary physical and psychological support. During the medical treatment, the accompanying staff will help patients understand the doctor's diagnosis opinions, assist in communication, and provide translation services when necessary to ensure that patients can fully understand the doctor's suggestions and treatment plans.
In addition, the accompanying staff will listen patiently to the patient's demands and doubts, actively answer the patient's questions, and provide warm companionship and humanistic services for patients. They will also help patients fill in relevant forms and procedures, assist patients with medical related matters, and reduce the burden of patients.
Comfortable companion environment
Zhongshan Eye Hospital focuses on providing a comfortable companion environment to create a good medical experience for patients and attendants. The accompanying area of the hospital is spacious and bright, equipped with comfortable seats and waiting areas, providing free drinks and reading magazines, so that patients and attendants can relax while waiting.
In addition, the hospital also provides wireless network coverage to facilitate network communication and entertainment activities for patients and attendants while waiting. The accompanying area of the hospital also has a children's play area to provide convenience and entertainment for children and parents, so that they can have a pleasant waiting time.
Customized service
Zhongshan Eye Hospital provides personalized accompanying services according to the different needs of patients. For example, for patients with mobility difficulties, the hospital will provide wheelchair, stretcher and other facilities, and staff will escort patients from the outpatient area to the doctor's office to provide them with fixed-point services. For elderly patients or patients with cognitive impairment, the hospital will specially arrange special personnel to accompany them to see a doctor to ensure that they can get the best care and attention.
At the same time, the hospital also provides escort services for special groups of people, such as patients with mental illness, hearing impairment and visual impairment. According to the special needs of patients, the hospital will provide them with personalized escort services and treatment plans to minimize their difficulties and inconvenience in the medical process.
reservation service
In order to facilitate patients and attendants, Zhongshan Eye Hospital provides appointment services. Patients and attendants can make an appointment on the hospital's official website or by telephone. The hospital will arrange the visit time reasonably according to the needs of patients and the scheduling of doctors, and notify patients and attendants in advance. The appointment service can not only reduce the waiting time, but also avoid the congestion and inconvenience caused by the peak visit time, and improve the efficiency of medical treatment.
Summary
Zhongshan Eye Hospital provides a full range of accompanying services, including professional accompanying staff, comfortable accompanying environment, customized services and appointment services. The provision of these services can enable patients and attendants to have a better experience in the course of treatment, reduce their distress and anxiety, and improve the quality and satisfaction of medical services.
