What is the result of the patient satisfaction survey in the branch hospital of Zhongshan Eye Hospital
Zhongshan Eye Hospital Branch is a professional eye hospital located in Zhongshan City, Guangdong Province. It has always been committed to providing high-quality medical services and high-quality nursing experience. In order to assess patients' satisfaction with the branch, the hospital conducted a survey. The following will elaborate on the survey results from four aspects.
Hospital facilities and equipment
First of all, the survey results show that the branch hospital of Zhongshan Eye Hospital has advanced facilities and equipment, providing patients with a high-quality diagnosis and treatment environment. The patients said that the hospital is fully equipped, including modern ophthalmic examination equipment, operating room equipment, etc. The use of these devices not only improves the medical effect, but also reduces the waiting time of patients. Patients generally believe that hospital facilities and equipment meet or exceed their expectations.
Secondly, the medical team of the hospital is equipped with professional doctors and technicians. Patients spoke highly of doctors' professional knowledge and technical level. They believe that the professional team can provide accurate diagnosis and effective treatment plan, so that they can receive treatment with confidence.
In addition, the hospital also attached importance to doctor-patient communication, and patients recognized the communication skills of doctors and nurses. Doctors listen patiently to patients' questions and needs, and provide clear answers and guidance. This good way of communication enhances the patient's sense of trust and satisfaction.
Hospital services and care
The survey results show that the service and nursing level of the branch hospital of Zhongshan Eye Hospital have been well received by patients. The hospital pays attention to providing personalized services to meet the needs of patients. For example, the hospital provides convenient appointment and registration services, which reduces the waiting time of patients. At the same time, the hospital also provides a humanistic medical environment, such as providing SMS recall services, providing adequate seats, etc., which brings better medical experience to patients.
In addition, the nursing team of the hospital gave patients thoughtful and meticulous care. They care about the physical and mental health of patients, often ask about their feelings and needs, and actively solve their problems. The patients were very satisfied with the warmth and care of the medical staff.
Hospital health and environment
The results showed that the health and environmental conditions of the branch hospital of Zhongshan Eye Hospital were highly praised by patients. The hospital pays attention to sanitation and disinfection, ensuring the hospital's cleanliness and safety. The patients were satisfied with the cleanliness of the hospital hall, consulting rooms and wards. In addition, the hospital environment is pleasant, full of warmth and comfort, providing a comfortable medical environment for patients.
Hospital fees and payment methods
The last aspect is hospital fees and payment methods. The survey results show that the medical expenses of the branch hospital of Zhongshan Eye Hospital are reasonable, and there are various payment methods, which provide convenience for patients. Patients generally believe that the hospital charges are transparent and there is no additional hidden cost. The hospital also provides medical insurance, social insurance, self payment and other payment methods to meet the needs of different patients.
To sum up, the patient satisfaction survey results of Zhongshan Eye Hospital Branch show that the branch has achieved good evaluation in facilities and equipment, medical team, service and nursing, health and environment, hospital fees and payment methods. The survey results confirmed the efforts and achievements of Zhongshan Eye Hospital Branch in providing high-quality ophthalmic medical services for patients.
