Wuxi Shanghai New Vision Eye Hospital Online Consultation Operation Guide
Wuxi Shanghai New Vision Eye Hospital is a professional ophthalmic medical institution, providing high-quality ophthalmic diagnosis and treatment services. In order to facilitate patients to obtain professional ophthalmic consultation in time, the hospital launched online consultation services. This article will introduce the online consultation operation guide of the hospital from four aspects in detail.
Registration and login
Before online consultation, patients need to register on the official website of Wuxi Shanghai New Vision Eye Hospital. The registration page needs to fill in personal basic information, including name, contact information, etc. After registration, you can log in through the registered account and password.
In order to protect the patient's privacy and account security, the patient needs to enter the correct user name and password when logging in. Unregistered users can select the "Register Now" button to register new users.
After successful login, patients can choose online consulting services according to their own needs, such as appointment registration, doctor consultation, report query, etc.
Online consultation process
After successful login, the patient can enter the online consultation page for consultation. First, select the departments to be consulted, such as ophthalmology, pediatric ophthalmology, cataract department, etc. Then, fill in the condition description according to the prompts on the page, including symptoms, pain degree, onset time and other details, so that doctors can accurately understand the patient's condition.
After filling in the condition description, patients can choose the way of doctor consultation, including graphic consultation, voice consultation and video consultation. Select an appropriate consultation method according to personal needs, and click the corresponding button to operate.
After the user submits the consultation, the doctor will reply within * a short time. Patients can check the doctor's answers in the consultation record, and conduct further questioning and communication.
Payment and after-sales service
Wuxi Shanghai New Vision Eye Hospital charges for online consultation services, and patients need to pay corresponding fees before consultation. Diversified payment methods, including Alipay, WeChat payment, bank card, etc. Patients can choose the payment method according to their own convenience.
During the consultation process, if the patient has any questions or is dissatisfied with the doctor's answer, he can apply for after-sales service at any time. The hospital will arrange special personnel to communicate with patients, solve problems and provide satisfactory services.
In addition, patients can also evaluate and recommend doctors' services to help hospitals improve service quality.
summary
The online consultation of Wuxi Shanghai New Vision Eye Hospital is simple and convenient, including registration and login, online consultation process, payment and after-sales service. Patients can register an account and log in through the official website. After submitting the consultation information online, the doctor will reply in time. The whole process is transparent and convenient, aiming to provide patients with efficient and high-quality ophthalmic services.
