Medical treatment process of Wuhan Optics Valley Aier Eye Hospital
1. Appointment registration:
Wuhan Optics Valley Aier Eye Hospital is a large comprehensive eye hospital. In order to better provide quality medical services for patients, patients need to make an appointment for registration in advance before going to hospital. Patients can make an appointment by phone, online website or WeChat public account, and choose their own convenient time for medical treatment.
When registering, patients need to provide basic personal information, including name, age, telephone number, etc. The hospital staff will give corresponding suggestions to the outpatient departments and doctors according to the patient's situation to ensure that the patient is registered to the appropriate outpatient service.
After the registration is completed, the patient will receive a short message or email to confirm the appointment information and visit time.
2. Waiting for medical treatment:
After arriving at the hospital, the patient can go to the corresponding department according to the department and floor information on the registration form. In the department, the patient needs to give the registration form to the nurse for registration, and the nurse will enter the basic information of the patient into the hospital system.
After that, the patient needs to wait for the doctor to call. The hospital has a comfortable waiting area for patients to rest and wait. The hospital makes it easy for patients to know their progress through a modern call system.
In order to shorten the waiting time of patients, the hospital continues to optimize the medical process and improve the efficiency of medical treatment. Patients can usually wait for their own call in a relatively short time.
3. Doctor's diagnosis:
When the patient's number is called by the doctor, the patient will enter the consulting room for face-to-face consultation and inspection with the doctor. The doctor will listen carefully to the patient's condition description and view the patient's medical record and examination report.
According to the patient's symptoms and examination results, the doctor will give a clear diagnosis and develop a personalized treatment plan. The doctor will explain the patient's condition, treatment methods and precautions, answer the patient's questions, and ensure that the patient fully understands and cooperates with the treatment.
If further examination or surgical treatment is required, the doctor will explain the purpose and method of relevant examination to the patient, and inform the patient of possible risks and preventive measures. The doctor will arrange the corresponding examination or operation with the consent of the patient.
4. Settlement Departure:
After treatment, patients need to carry medical records, examination reports and other information to the hospital's settlement window for settlement. The hospital will generate a detailed cost list according to the patient's treatment items, medication, medical insurance policies and other factors.
Patients can choose to pay in cash, by card or by medical insurance settlement. After the payment is completed, the hospital will give the patient the corresponding invoice and settlement voucher.
Finally, the patient can take the medicine from the hospital pharmacy with the settlement voucher, or return to the doctor at an appropriate time according to the doctor's advice. The hospital will also follow up and consult by phone or SMS.
Summary:
The medical treatment process of Wuhan Optics Valley Aier Eye Hospital includes four links: appointment registration, waiting for medical treatment, doctor diagnosis and settlement. Patients need to make an appointment and register in advance, and go to the corresponding department according to the department and floor information to wait for treatment. The doctor will carefully inquire about the patient's condition, carry out relevant examinations and give a clear diagnosis and treatment plan. After the treatment, the patient needs to go to the settlement window for settlement, and can take medicine or go back for further consultation according to the doctor's suggestions. The whole process focuses on patients' experience and medical quality, and provides convenient, efficient and humanistic services for patients.
