What's the queue time of Xi'an Eye Emergency Hospital?
Xi'an Ophthalmic Emergency Hospital is a hospital focusing on ophthalmic emergency treatment. In order to solve the problem of patients' difficulty in seeing doctors and long queue time, the hospital has taken a series of measures to improve service efficiency. Next, the queuing time of Xi'an Eye Emergency Hospital will be described in detail from the aspects of appointment department, doctor scheduling, triage process and patient visit time.
Appointment Department
Xi'an Eye Emergency Hospital has a professional appointment department, and patients can make appointments by phone, WeChat or online platform. The staff of the appointment department will make reasonable arrangements according to the symptoms and urgency of the patients. While giving timely treatment to emergency patients, they also take into account the needs of non emergency patients.
The appointment department and the emergency department cooperate with each other to reasonably schedule the patient's visit time, so as to avoid the long wait caused by the patients' centralized visit to the hospital. Patients can choose the appropriate appointment time according to their actual situation, thus reducing the uncertainty of queuing time.
Doctor scheduling
In order to better meet the needs of patients, Xi'an Eye Emergency Hospital reasonably arranges the shift arrangement of doctors to ensure that the number of doctors matches the number of patients. The hospital reasonably allocates doctor resources according to the number of visits, increases the scheduling of doctors in peak hours, and improves the efficiency of visits.
The doctor scheduling system also considers the working status and health status of doctors to ensure that doctors have enough rest time and can better serve patients in their work.
Call Queue Process
Xi'an Eye Emergency Hospital implements a triage system, which divides patients into emergency and non emergency procedures according to different symptoms. In the triage area, doctors will conduct preliminary triage according to the symptoms of patients, and give priority to emergency patients to ensure that severe patients can be treated in time.
Through the triage process, the hospital can reasonably arrange the order of patients' visits and reduce the waiting time. At the same time, triage can also improve the service efficiency of the hospital, so that medical staff can better focus on patients in urgent need of treatment.
Patient visit time
Xi'an Ophthalmic Emergency Hospital has taken measures such as long opening hours, night clinics and holiday clinics to meet the needs of patients. In addition to the daily outpatient hours, the hospital also set up night outpatient services and holiday outpatient services to facilitate patients to visit in non working hours.
The hospital also shortens the patient's visit time by strengthening the cooperation between departments and improving the medical efficiency. Doctors and nurses will continue to improve their work processes, improve the efficiency of diagnosis and treatment, enable patients to complete their visits faster, and reduce the waiting time in line.
Summary
Xi'an Eye Emergency Hospital has effectively shortened the queuing time of patients by optimizing the appointment department, doctor scheduling, triage process and patient visit time. Patients can get ophthalmic emergency treatment faster and improve the efficiency and experience of medical treatment through reasonable appointment, reasonable scheduling of doctors, scientific triage, night clinic and other measures.
