Follow up and satisfaction survey of Wuhan public breast augmentation hospital
Wuhan Public Breast Augmentation Hospital is a medical institution specialized in breast augmentation surgery. In order to understand patients' satisfaction with the results of the surgery and their evaluation of hospital services, the hospital will conduct a return visit and satisfaction survey at regular intervals. These surveys not only help hospitals improve service quality, but also provide better medical experience for patients.
Way of return visit
Wuhan Public Breast Augmentation Hospital chooses a variety of ways to return visit to ensure that as many patients as possible are covered. First of all, through the telephone return visit, the hospital staff will take the initiative to contact the patients after the surgery, ask about the situation after the surgery and answer the patients' possible questions. Secondly, the hospital will also use email, SMS and other ways to return visits, so that patients can respond according to their own convenience and preferences. In addition, the hospital will regularly organize offline activities to invite patients to the hospital for face-to-face visits, which is closer to patients and can better understand their true feelings.
During the return visit, the hospital pays attention to protecting the privacy of patients to ensure that their personal information will not be disclosed. At the same time, the hospital will pay special attention to the surgical results, and solve the problems that patients may face in a timely manner. If further treatment is needed, the hospital will also provide corresponding solutions.
Satisfaction survey
In order to fully understand patients' satisfaction with hospital services, Wuhan Public Breast Augmentation Hospital conducted a survey in many aspects. First of all, the hospital will ask the patients how satisfied they are with the results of the operation, so as to know whether the operation meets the patients' expectations. Secondly, the hospital will also investigate patients' evaluation of the hospital environment, including waiting time, ward facilities, etc. In addition, the hospital will also understand the patient's evaluation of doctors and nurses, as well as their opinions and suggestions on the hospital's service process.
In order to ensure the objectivity and authenticity of the satisfaction survey, hospitals usually conduct the survey anonymously to encourage patients to express their opinions frankly. The hospital will also regularly analyze and summarize the survey results, and make improvements based on the feedback of patients. This continuous satisfaction survey mechanism can help hospitals better understand the needs of patients and improve service levels.
Improvement measures and effects
Wuhan Public Breast Augmentation Hospital regards patients' feedback as a valuable resource, and proposes corresponding improvement measures according to the survey results. For example, if patients generally report that the waiting time is too long, the hospital will strengthen resource allocation and reduce the waiting time of patients. If patients question doctors' communication methods, the hospital will strengthen doctors' communication training to improve the trust between doctors and patients.
Through continuous return visits and satisfaction surveys, Wuhan Public Breast Augmentation Hospital has achieved certain results. The overall satisfaction of patients with the hospital has continued to improve, and the surgical effect has been widely recognized. The service quality of doctors and nurses has also been significantly improved, and patients' trust in the hospital has been further enhanced. The hospital will continue to care for patients, improve service quality and provide better medical experience for each patient.
Summary
Wuhan Public Breast Augmentation Hospital learned about patients' evaluation of surgical effect and hospital service through return visit and satisfaction survey. The hospital adopts a variety of return visits to protect patients' privacy and solve patients' problems. The satisfaction survey covers the surgical effect, hospital environment, doctor service and other aspects. The anonymous survey ensures the authenticity. According to the survey results, the hospital formulated improvement measures and achieved remarkable results. Through continuous efforts, the hospital will continue to improve service quality and provide better medical experience for patients.
