Post responsibilities of clerks in Shanghai New Vision Eye Hospital
Shanghai New Vision Ophthalmology Hospital is a medical institution that specializes in providing ophthalmic diagnosis and treatment services. In order to ensure the normal operation of the hospital, clerks are a vital link. As a clerk of Shanghai New Vision Ophthalmology Hospital, she needs to undertake multiple job responsibilities, which will be described in detail from four aspects below.
1. Sorting and management of documents
As a hospital, the clerk needs to be responsible for the sorting and management of the hospital's internal documents. This includes collecting, archiving and preserving all kinds of paper documents and electronic archives, and ensuring their safety and traceability. The clerk needs to follow the relevant regulations of the medical institution, sort out the patient's medical records, examination reports, treatment plans and other documents, and update and maintain these files in a timely manner.
In addition, clerks also need to monitor the use of documents and coordinate with medical staff in a timely manner to ensure smooth communication of documents inside and outside the hospital. They will also assist doctors and nurses to prepare and sort out medical reports and provide accurate medical records.
The clerk needs to have a careful and serious working attitude, skillfully use office software and document processing tools, and ensure the accuracy and integrity of documents.
2. Reception and service
As the receptionist of the hospital, the clerk needs to be familiar with the functions and characteristics of each department of the hospital, and warmly provide consultation and assistance to patients and their families. They should answer the telephone consultation and appointment from patients, coordinate the communication between patients and doctors, and ensure a smooth medical service process.
In addition, the clerk also needs to assist in handling the procedures of patient registration, registration and settlement to ensure the efficiency and convenience of hospital services.
Clerks need to have good communication skills and service awareness, listen to patients' needs and problems patiently, and respond to and resolve patients' concerns in a timely manner.
3. Daily office support
Clerk plays an important role in the daily work of the hospital. They are responsible for receiving and sending various documents and mails, arranging the use and maintenance of office equipment, and assisting the superior leaders in completing various secretarial work.
In addition, the clerk also needs to assist in organizing meetings and training activities, including meeting room appointments, material preparation, meeting minutes and follow-up. They also need to coordinate the liaison and cooperation between various departments within the hospital.
The clerk needs to have excellent organization and coordination ability, and master the use skills of office software and office automation equipment.
4. Customer relationship maintenance
As the clerk of the hospital and the liaison between the hospital and the outside world, the clerk needs to establish a good cooperative relationship with medical device suppliers, drug suppliers, etc., and be responsible for coordinating the cooperation with them. They need to deal with visits, calls and letters from external partners in a timely manner, and follow up the progress of cooperation projects.
The clerk also needs to be responsible for the patient satisfaction survey and feedback, collect the patient's opinions and suggestions, and feed back to the relevant departments in a timely manner. They will also actively participate in the hospital's public activities and community services to enhance the hospital's popularity and reputation.
In a word, the post responsibilities of the clerk in Shanghai New Vision Eye Hospital include sorting out and managing documents, reception and service, daily office support and customer relationship maintenance. Clerks need to have a careful working attitude, good communication skills and service awareness, as well as organizational and coordination skills and good interpersonal skills. They have played an important role in the normal operation of the hospital and the provision of good medical services.
